Privacy Policy | Stoves And Solar

Legal and Privacy Information

All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same on Panchamp websites are protected by copyright and other commercial protective rights. The content of these websites may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some websites also contain pictures subject to third party copyrights.

Address

Panchamp Ltd; 2 Lands End Way; Oakham; Rutland; LE15 6RB:

Limited Company Number 12463130

Registered in England and Wales Lands End Way; Oakham; Rutland; LE15 6RB

Trademarks

Unless otherwise specified, all trademarks on Panchamp Limited web sites are protected under trademark law. This applies, in particular, to Panchamp trademarks, type signets, company logos product names and emblems. The marks and design elements used on our sites are intellectual property of Panchamp Limited

Warranty Note

This website was compiled with utmost care. Panchamp Limited can nonetheless not vouch for the accuracy of the information provided. Panchamp Limited hereby precludes all liability for damage resulting directly or indirectly from use of this website, except in the case of wilful misconduct or gross negligence on the part of Panchamp.

License Note

The intellectual property contained in the Panchamp web site, e.g. patents, marks and copyrights, is protected. This website does not grant a licence for use of intellectual property of Panchamp or third parties.

Security

Panchamp uses security measures in order to protect the data we have under our control against manipulation, loss, destruction, access by unauthorised persons or against unauthorised disclosure. Our security procedures are continually enhanced as new technology becomes available.

What information do we collect? - In accordance with GDPR legislation

Panchamp Ltd is committed to respecting your privacy. In general, you can visit www.stovesandsolar.com without revealing any information about yourself. We only collect information submitted by visitors to our Web site. Some information is required in order to process orders, for example.

When logging into our website and adding products to your basket, this information is recorded.

To process your order we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you will be used for Panchamp’s purposes only. However, we may need to provide your name and delivery address to third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card or the courier that delivers your order.

Information is kept so that warranties may be adhered to, future technical support can be provided where necessary and products can be recalled if so instructed by manufacturers.

Your information will not be shared with individuals or other companies (such as direct mail organizations or other third parties) unless required to do so by law.

There are times when we may request information from you. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as; respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information etc. We do our best to maintain the accuracy of any personal information you supply to us.

You can help Panchamp update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying us of any changes to your address, title, phone number or e-mail address.

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information; Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Our advertisers/payment services providers may also send you cookies.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) enable your use of the services available on the website;

(b) send to you goods purchased via the website, and supply to you services purchased via the website;

(d) send you email notifications which you have specifically requested;

(e) deal with enquiries and complaints made by or about you relating to the website; and

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not provide your personal information to any third parties for the purpose of direct marketing.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers based in the UK. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

If you have had installations carried out by us your details will be shared with the Microgeneration Certification Scheme (MCS) in accordance with their regulations and IWA in order to insure any deposits made to us.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected, updated or removed.